Ordering Process

Starting the Design & Order Process:

Get inspired. Think about what kind of style you want, colors and the pieces you will need to order. We’ll set up a time to meet in person so we can get to know you and discuss what your objective is. Our goal is to create the perfect design that sets the tone for your special event. We’ll discuss paper colors, paper types (matte, metallic, textured or patterned) and what colors you would like to use, as well the printing technique – letterpress, digital offset.

After our Meeting. On completion of the appointment the next steps are as follows:  A review of our meeting and all of your pieces will be put together in a quote which will be sent back to you via email within a 5-7 business day period. Upon approval of the quote, and when you are ready to place your order, a simple contract will be created for you. A signed contract will be needed along with a 50% deposit to begin your order.

The Design Process:
We will design and layout all of your materials and send it along via email for you to approve with up to 3 design revisions. (Any changes after that will incur a $15 design fee) Be assured, we never print an order without your approval.  If you have any special concerns, please call or email to discuss them.

Press Time:
Once you have approved your proofs, the balance of your order will be due. Your stationery set will then go into production to be printed and hand-assembled for you. When your order is ready to go, we will discuss pick-up, drop-off or shipment directly to you.  Proofreading: Once is never enough! Remember to proofread every detail of your order. Print out your proofs and have several pairs of eyes look over them paying attention to wording, spelling, names, dates, etc. AvantGarde Design is not responsible for these types of errors. Your text is printed exactly as shown on your proof. Unfortunately, if you do find an error in your printed order, AvantGarde Design cannot offer a refund and will have to charge the full price for reprinting. When you approve your proof, you are approving it exactly as shown - keeping in mind color varies from screen to print

General FAQ's

IS THERE A RULE OF THUMB TO FOLLOW WHEN CHOOSING QUANTITIES?
When it comes to ordering, we recommend ordering extras to accommodate last minute guest additions, incorrect addressing and keepsakes. Ordering an additional small quantity is much less expensive than re-ordering later. Also remember, your quantity should reflect the amount of families and couples attending your event, not the number of actual people attending. Keep in mind that calligraphers (and you) will need additional envelopes (approximately 10%) for possible mistakes when addressing invitations.

WHAT IF I NEED TO CANCEL MY ORDER?
If you decide to cancel your order before final proof approval, you forfeit your 50% initial deposit. If you cancel your order after your final proof is approved, we retain the right to keep the full amount paid. If any errors are discovered after final approval and we have gone to print, it will be necessary to charge you for a reprint (if requested).

Important Items

Sales Tax
Sales tax is charged for all orders in Connecticut. The rate is 6.35%. If your order is shipped out of state you will not be charged tax.

Shipping
If pick-up or delivery is not an option for you; you can have your order shipped via FedEx or USPS. Insuring your shipment for its full value is highly recommended.

Payment Schedule
Once you place your order, a deposit of 50% is due. After reviewing and approving your proofs, the balance of your order will be invoiced so work can begin. You may pay by check. Shipping charges must be paid in full before your order can be sent. Due to timing, most Wedding Day Paper orders require payment in full. 

Proofreading: Once is never enough!
Remember to proofread every detail of your order. Print out your proofs and have several pairs of eyes look over them paying attention to wording, spelling, names, dates, etc. AvantGarde Design is not responsible for these types of errors. Your text is printed exactly as shown on your proof. Unfortunately, if you do find an error in your printed order, AvantGarde Design cannot offer a refund and will have to charge the full price for reprinting. When you approve your proof, you are approving it exactly as shown - keeping in mind color varies from screen to print.